看奇中文网>高职高专实用英语口语答案 > Unit 13 Aftersales Service（第2页）
Unit 13 Aftersales Service（第2页）
&saysherethattheorderwasceled。Theitemwasscheduledtobeshipped，butforsomereason，alast-miidicatestheeraskedtocel。
B:Well，I'mtheeraainlydidn'tasktocel。ThiscarpetisforamajorseofHolidayInnlobby。Theoldonewasdamagedbywater。NaturallythehotelguestsarequiteirritatedbytheinimportantbusiionfromItalywillbearrivingandwewillsurelysufferbusinesslossifwedoasquicklyaspossible。
A:Iapologizeforthemixup。Wouldyoulikemetorescheduleashippingdate?
&Ithinktherereallyshouldbesomeformofpensationforthiserror。Iwasreadingthefiinyourertraditsaysthatifitemsdon'tarrivewithiimepensation>
A:Yes，normallythatwouldbethecase，butbecausetheitemswereceledwe'tbeheldliable。
B:Idon'tmeantosoundrude，Clare，buttheorderwasnotyouproduyevideoiwesentamessageaskingfora?
Practice2
Task1:Listentothedialogueainpairs。
Task2:Simulatedsituatioion。
SupposeyouareEllenSmiths，thesupervisorofClare。Ybacktodealarker'splaint。YouapologizeandprovideMr。Parkerwithasatisfactorysolution。
SituationalDialogue3
Mr。Carter，theseheaftersalesdepartmentofEpany，isakefeedbavestigationtoMs。Bush，oneEewerwhohasjustestablishedabusiionship>
（A：Mr。Carter，B:Ms。Bush）
&hisisEayIspeaktoMs。Bush?
B:Bushspeaking。
A:Sorrytobotheryou，Ms。Bush，butwouldyoupleasetakeaioanswermesomequestionsabouttheproductsyou'vejustorderedfromourpany?
B:Sure。
A:Wereyouritemsdeliveredontime?
B:Yes，absolutely。
A:Gladtohearthat。Areyousatisfiedwithproductsyouhavepurchased?
B:Yes。I'dliketotellyouthatyourproductshavearousedmuterestinmytryeversihemo。Demandevenexceedssupply。
A:We'repleasedtohearthat。Thatshouldbeowedtoourmutualefforts。Wouldyousiderpurgfromusagain?
B:Ofcourse，aslongasyoukeepfirmtrolwiththequalityoftheproductslikethis。
A:Sure。Howwouldyourateourerservice?Ext，satisfacteorpoor?
B:Hmm…judgingfrommyexperie'sext。
A:Great。Doyouhavesuggestionsonhoroveourservice?
B:Well，retlywefouionsoodsi。Maybeyoutusasyentinthatcase，youeasilytrolthesellitermahesales。
A:Thatsoundsreasonable。We'lltakethatintosiderationanddisthemeeting。Thankyouverymue。
B:You'rewele。
Practice3
Task1:Listentothedialogueainpairs。
Task2:Simulatedsituatioion。
SupposeyouareEpany。Yaregularerservicefollow-upsurvey。Yous。Bush，whoboughtabatchofairyourpany。YouihequalityoftheprodudaftersalesservidaskMs。Bushtofilliinhername。
