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Unit 13 Aftersales Service（第1页）
Unit13AftersalesService
Practice1
Task2:Simulatedsituatioion。
（A:Mr。Brook，B:Salesclerk）
A:G。YesterdayIgotayourpany，askioetodaytodfetputerIorderedtheotherday。
B:G。MayIhaveyourname，please?
A:ViBrook。
B:Oh，yes。Mr。Brook。This>
…
B:Hereweare。Thisistheputeryouordered。Ithasbeeedfor24hoursanditworksverywell。Andnow，youmayhavealookyourself。Takeyourtime。
A:Thanks。Itlooksgoodtome。However，nooneteeeverything。Whatifthereshouldoeis?
B:Ifitdoesn'tworkproperlywithintwomonths，yitbackforarefueeitfortwoyears。Ifthereisanyrepairworkhinthistime，ourservicedepartmefreee。Aftertheexpiratioee，wechargeforthepartsonly。
A:ItsoundsreasohinkIamquitesatisfied。Bytheway，couldyouhaveitdelivered?Ifieralittleheavy。
B:Yes，oodspurchasedherebedeliveredfree。
A:That'sgreat。WhereshouldIpay，please?
B:Thecashierterisoverthere。Afteryoupay，pleaseebackherewiththeredI'llgetyourwarraeready。
A:OK。
Practice2
Task2:Simulatedsituatioion。
&h，B:RichardParker）
A:Goodafternoon。Mr。Parker。ThisisEllenSmith。eyourorderdidime。We'reverysorryfortheince。
B:Iappreciateyy，butbecausewedidheorderIbelieveI'mwithinmyrightstoaskforsomesortofpensation。ButClareseemstoigandholdusrespohedelay。Idon'tthinkthat'sprofessional!
A:I'msorryforthat。ewhereandobviouslysheraininginthisaspeowpleaseletmelookoveryourfileoime。Doyoumindholdingforawhile?
B:No，that'sfine。
A:Mr。Parker，IbelieveIknoroblemis。Itseemsoneofourstafffusedyourorderwitha'sceledorder。WedeeplyregretthiserrorandIwillhaveyourcarpetshippedouttoyoutodaybyexpressmailatnoaddedchargetoyou。Youshouldreceiveyourorderwithin24hours。
&hankyou。Iappreptservice。
A:Alsoinapensationpolicy，wewilleyoufor90%inalorder。Ihopethesemeasuresaresatisfactory。
B:Yes，absolutely。Thankyouverymuch，Mrs。Smiths。You'vebeenveryhelpful。
A:You'reveryeyou'lluewwithEilishaCarpet。
&elywill。Thankyouagain。
A:Notatall。Goodbye，Mr。Parker。
B:Goodbye。
Practice3
Task2:Simulatedsituatioion。
（A:Carter，B:Ms。Bush）
A:G，Ms。Bush。IamtheEpany。We&#aregularerservicefollow-upsurveyandhopeyouswersomequestionsforme。
B:Sure。
A:Agtoourrecordhere，youboughtabatchofairourpanyiheyarriveontime?
B:Yes，andyourtescameshortlyafterandwereveryprofessionalwiththeinstallation。
