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Unit 13 Aftersales Service（第1页）
Unit13AftersalesService
PartⅠSituationalDialogues
SituationalDialogue1
Mr。Brookisinquiringaboutaftersalesservice。
（A:erservicerepresentative，B:Mr。Brook）
A:G，mayIhelpyou，sir?
B:Oh，yes，I'mquiteimpressedbyyourproducts。I'dliketoknowabouttheaftersalesyourpanyprovides。
A:Iassureyouthatwehestqualityofcareforallofourers。After-salesservieofthemostimportantpartsofoursalesservice。
B:Iseeyourhaveseveralregionaloffia。Aretheyallequippedtoproviderepairservice?
A:Yes。Eachofficehasfully-trainedengineers。Ifanytroublearises，youtaearestoffice。Repairstakeamaximumoffivedays。
B:Howloy?
A:Themainmeismcarriesathree-yearwarranty。Anyperipheralequipmentisguaranteedforohiyperiod，allrepairsarefree。
B:Whataboutaftertheires?
A:Allrepairsarebilledatcost。
B:Doyourofferfreedeliveryandinstallationfor，say，airers?
A:MostgoodspurpanyenjoyfreedeliveryandinstallatioemssuchasAC，theremightbeadditionalviewofthemou。
B:Well，fairenough。Doyouspecifytheadditionalserviceyourbrochures?
A:Sorry，notinthebrochures，butoeinstead。Oryoucall84592458todiscusstheadditionalcosts。
B:Isee。Thankyou。I'lltakeacloserlookatyourprodudseewhichparticularitemisme。
A:You'rewele，sir。I'llbewillingtohelpifyouwanttokion。
Practice1
Task1:Listentothedialogueainpairs。
Task2:Simulatedsituatioion。
SupposeyouareMr。Brook。Youetofetputeryouhaveorderedohestoreyouinquirecarefullyabouttheaftersalesserviputerandfindtheaisfactory，soyourestassuredandpaythemoney。
SituationalDialogue2
Mr。RichardParkerisgEilishaCarpeterhotlioplainaboutadelayeddelivery。
（A:Clare，B:RichardParker）
A:GandthankyEilishaCarpeterhotline。MynameisClare。MayIhelpyou?
B:Hi，Clare。MynameisRichardParkerandI'mgfromLisbon。Ourhotelordered15squaremetersofyourpany，butithashreedayspastthedatetheitemectedtoarrive!
A:Okay，Mr。Parker。Doyouhavethetraumberwesentyoubyemailwhenyoufirstmadetheorder?
B:Yes，andIalsohavetheorderraumberisM-2091andtheinalordernumberwasEC15-013。
A:Okay，pleasewaitased。Alright，Ifoundyourordermetheitemwithyain:yourorderwasfor15squaremetersofRIMINI-10158carpet，correct?
&'scorrect。
